Adjust Customer Invoice

Radical adjustments to customer invoices can be broken down into two major categories:

• Adjustments made by A/R personnel using FB08 - Reverse A/R Document (during the same accounting period as the invoice was entered);
• Adjustments made by means of F-27 - Enter credit memo (subsequent to the closing of the accounting period in which the invoice was originally entered).

In each case a corresponding debit will be made to the revenue internal order of the client department. To ensure that the correct department gets the credit, the original dunning area of the document must be used on the credit memo (see Appendix A).

In addition, in order to preserve aging, the baseline date of partial payments must be adjusted to match the baseline date of the invoice against which it is cleared.

FB08 - Reverse A/R document

It may be necessary for A/R personnel to reverse an invoice posted either centrally or by client departments. Reversal will automatically generate offsetting entries for both sides of the original transaction. Reversal is only possible within the same accounting period as the original posting.

F-27 - Enter credit memo ( click here )

The most common form of invoice adjustments are credit memos. Credit memos can be posted against customer accounts to reduce or write-off outstanding balances and must be subsequently cleared (see F-32 - Clear customer account (with or without residual items)).

ZAR4 - Create telephone invoices from order number 1078200 ( click here )

A/R personnel can run an SAP procedure to invoice and post telephone charges (document types 90 and ST) to order number 1078200. A pre-validation report lists errors found, invoices created and invoice totals.

A/R personnel need to correct the errors found on the pre-validation report and enter invoices for these charges manually, using F-22 - Enter customer invoice.